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Led worldwide customer strategy program for leading multinational in OEM automotive sector (AGP Glass, Brazil). Articulated and executed analysis of customer needs for core B2B customers in 20+ countries. Interviewed 80+ CEOs and top executives. Created system to allow company to track detailed customer metrics and insights periodically.
Assisted leading worldwide financial services institution with identification and validation of key account satisfaction drivers. Proposed 25+ improvement actions to increase retention and deal size.
At all times — especially in tough economic markets — it is important for companies to protect, develop and nurture client relationships. With economic downturns, companies across industries and geographies experience reductions in their customer bases which translate to revenue losses and weaker growth.
Our practice was selected alongside Deloitte, PWC and King Abdullah consulting services as a finalist in the Association of Management Consulting Firms (AMCF) growth strategies category for the integrated growth strategy we developed for a new Chicago-based venture.
