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Assisted leading worldwide financial services institution with identification and validation of key account satisfaction drivers. Proposed 25+ improvement actions to increase retention and deal size.
Are you keeping pace, but feel like you have blind spots when it comes to your customers or competitors? Would you like to shore up these weak areas, and make sure you have alignment on strategy and growth expectations across your organization?
At all times — especially in tough economic markets — it is important for companies to protect, develop and nurture client relationships. With economic downturns, companies across industries and geographies experience reductions in their customer bases which translate to revenue losses and weaker growth.
