Cross-functional action planning for leading manufacturer of armored glass
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About the Client
Founded 45 years ago, the company is the worldwide leader in the manufacturing of armored glass for applications such as automotive, architecture, trains and defense. The company manages 15 commercial offices around the world and has factories located in Peru, Brazil and Colombia. The company sells their products in nearly 50 countries worldwide. Some of their clients include original equipment manufacturers such as B.M.W, Mercedes-Benz and Audi.
Business Challenge
After multiple internal working sessions along with customer and competitive analysis, the company had created its 2014 corporate strategy. However, it still needed to translate this strategy into specific actions and goals for each of the regions in which the company operates to ensure alignment with overall strategy, accountability and performance.
How We Helped
Growth Decisions assisted the client with creating cross-functional action plans for each of its regions, translating overall strategies and goals for each one into specific actions and initiatives. Growth Decisions helped coordinate and align these initiatives by supporting the client with the following key activities:
Led customer insight and competitive review to build SWOT and estimated growth potential by region
Articulated preliminary goals by region given existing growth opportunity and competitive strategy
Worked with regional general managers to articulate action plans by region given market insights and business outlook
Facilitated several meetings and workshops to validate plans, articulate gaps and prioritize actions
Created consolidated growth outlook and actions aligning corporate strategy, functional and regional action plans
Growth Decisions’s growth strategy and multicultural team management experience were critical to be able to effectively translate client’s strategy into actionable plans.
Articulated and executed outsourced market and customer audit effectiveness program for largest customer bank in Colombia (Fiduciaria BanColombia). Our team audits call center operations for fiduciary business in an on-going basis.