D E L I V E R

Outsourcing of Selected Activities

We provide end-to-end, ongoing tactical support to supplement our clients’ skills, facilitate and enhance their ability to execute and complement their capabilities optimizing cost, reducing execution time and improving ROI

KEY CAPABILITIES

COST / BENEFITANALYSIS — COST / BENEFIT
ANALYSIS

OUTSOURCINGBUSINESS CASEDEVELOPMENT — OUTSOURCING
BUSINESS CASE
DEVELOPMENT

OUTSOURCINGPROGRAMARTICULATION — OUTSOURCING
PROGRAM
ARTICULATION

END-TO-ENDEXECUTION ANDREPORTING — END-TO-END
EXECUTION AND
REPORTING

FLEXIBLESCALING UPAND DOWN — FLEXIBLE
SCALING UP
AND DOWN

TYPICAL SUPPORT PROVIDED

We offer a flexible, reliable, scalable, cost-effective and easy-to-work-with programs that help clients deal with competitive pressure, execute faster, realize savings, and deliver higher-quality solutions to their own customers.

Typical activities we are asked to help with include:

On-going customer and competitive insights programs
Market intelligence and key metrics generation and tracking
Project management Programmanagement office (PMO) set-up and management
Financial and business modeling
Executive training and coaching
Custom requests

ILLUSTRATIVE CLIENT CASES

Featured

National key accounts research to protect competitive position and drive growth for leading financial services entity

Assisted leading worldwide financial services institution with identification and validation of key account satisfaction drivers. Proposed 25+ improvement actions to increase retention and deal size.

On-going customer intelligence support for one of the largest commercial banks in Latin America

Articulated and executed outsourced market and customer audit effectiveness program for largest customer bank in Colombia (Fiduciaria BanColombia). Our team audits call center operations for fiduciary business in an on-going basis.